When City Hall Makes Headlines: the Columbus Case
In July 2024, the city of Columbus, Ohio (USA), was targeted by a ransomware attack carried out by the criminal group Rhysida. According to a report by BleepingComputer, approximately 6.5 terabytes of data were exfiltrated from municipal systems, compromising personal information belonging to public employees, police officers, and residents. The number of affected individuals reached 500,000, according to official notifications issued by the administration.
The episode took an even more troubling turn when the city publicly claimed that the leaked data was "corrupted or encrypted" and therefore unusable. An independent security researcher challenged that narrative by demonstrating, with technical evidence, that the files were perfectly accessible and readable. The city's response was to file a lawsuit against the researcher, sparking a wave of national attention about the limits of transparency in public security incidents.
The combination of exposed sensitive data, questionable institutional communication, and legal retaliation against the person who pointed out the truth turned Columbus into a mandatory case study — not only about ransomware, but about how organizations, public or private, handle the reality of a large-scale cyberattack.
For managers and decision-makers at private companies, the case serves as an uncomfortable mirror: if a city government with the structure, budget, and legal obligations to protect its citizens reached this point, what guarantees that your organization is in a different position?
Attack Vectors Commonly Behind Incidents Like This One
The internal technical details of the Columbus incident have not been fully disclosed publicly. However, attacks carried out by groups like Rhysida follow patterns documented by researchers and agencies such as CISA (Cybersecurity and Infrastructure Security Agency). Understanding these vectors is the first step toward hardening your own defenses.
Compromised credentials and poorly configured remote access. The Rhysida group has a documented history of using valid credentials — obtained through phishing or purchased on underground markets — to access corporate networks via VPNs and exposed remote access services. In a practical scenario: an employee clicks on a seemingly legitimate email, enters their credentials on a fake page, and the attacker gains authenticated access to the internal network without needing to exploit any technical vulnerability. From that point, lateral movement is just a matter of time and tools freely available on the internet.
Unpatched vulnerabilities in exposed systems. Modern ransomware attacks frequently exploit known flaws in systems that simply have not been updated. The Unit 42 Threat Report (Palo Alto Networks, 2024) indicates that 48% of ransomware incidents investigated involved exploitation of CVEs (publicly identified vulnerabilities) with patches available for more than 30 days. In practical terms: the fix already existed, but no one applied it. For a company with dozens of endpoints, servers, and network appliances, maintaining that control manually is operationally unfeasible.
Lack of proactive monitoring and late detection. One of the factors that amplifies the impact of attacks like Columbus is the time between the initial intrusion and detection. The IBM Cost of a Data Breach 2024 report indicates that the average time to identify and contain a data breach was 258 days. Every day without detection is another day the attacker moves laterally, escalates privileges, locates backups, and exfiltrates data. Organizations without continuous, intelligent monitoring simply do not know they are being compromised until the ransomware has already encrypted their files.
Layered Protection: What Can Be Done to Safeguard Your Infrastructure
Deploy EDR (Endpoint Detection and Response) on all managed devices. Legacy endpoint protection tools based solely on virus signatures do not detect behavioral threats like those used by Rhysida. An EDR solution monitors process behavior in real time, identifies anomalous patterns — such as a process attempting to encrypt hundreds of files in sequence — and can automatically isolate the endpoint before the damage spreads. This dramatically reduces the impact window from hours to minutes.
Maintain isolated, encrypted, and regularly tested backups. The concept of ransomware-resilient backup requires that backup copies be logically and physically separated from the production network — what is known as an air gap or offline storage. Backups connected to the same network are encrypted alongside the original data. Even more importantly: an untested backup is not a backup. The restoration process must be validated through periodic simulations, with real metrics for RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
Adopt continuous patch management and multi-factor authentication (MFA) for all critical access points. Vulnerability management is not a monthly event: it is a continuous process of monitoring, prioritization, and applying fixes. Combined with mandatory MFA on VPNs, corporate email, administrative dashboards, and any remote access, this layer blocks the vast majority of entry vectors documented in ransomware attacks. NIST (National Institute of Standards and Technology) classifies MFA as a high-efficacy control for mitigating unauthorized access.
Document and test an incident response plan before you need it. Organizations that respond to attacks without a pre-validated plan make costly mistakes: they isolate the wrong systems, make rushed communication decisions, and delay operational recovery. An incident response plan defines roles, decision-making workflows, regulatory notification criteria, and technical procedures. Testing it annually through tabletop exercises ensures that people know what to do when time is critical.
Questions Every Decision-Maker Should Be Asking Right Now
Strategic reflection:
- Would my backups actually work in a disaster like this one? How quickly could my operations get back online?
- Does my team have the right tools to identify and block an attack like this immediately, before it causes a full-blown disaster? How am I investing in my technical team's preparedness?
- How long could my company survive without access to its systems and files?
Would my backups actually work in a disaster like this one? How quickly could my operations get back online?
Having backups configured is not the same as having backups that work. The difference between the two only becomes apparent at the moment of disaster — and at that moment, there is no room to discover that the last successful restore was six months ago. A structured managed backup program defines RTO and RPO as measurable commitments, not optimistic estimates. That means knowing, with precision, that within X hours critical systems will be operational and that recovered data will be no more than Y hours out of date.
In addition, backups managed by a specialized IT provider include isolated, encrypted copies stored out of reach of the production network, automated file integrity validation, and periodic restore test reports. This level of governance is technically achievable for organizations of any size, but it requires process discipline and continuous monitoring — something that overloaded internal teams rarely manage to maintain consistently.
Does my team have the right tools to identify and block an attack like this immediately, before it causes a full-blown disaster?
The question about tools is inseparable from the question about human capacity. A high-performance EDR solution that is incorrectly configured or intermittently monitored delivers only a fraction of its potential. Proactive 24/7 monitoring, with trained analysts capable of interpreting alerts and acting within minutes, is what separates early detection from total damage. According to the IBM Cost of a Data Breach 2024 report, organizations with active security and AI teams saved an average of $2.2 million per incident compared to those without that capability.
Investing in technical team preparedness is equally strategic. Ongoing security awareness training measurably reduces phishing click rates: the Verizon DBIR 2024 report notes that the human factor is present in 68% of data breaches. Combining advanced detection technology with a trained team and a documented response plan creates a defense that multiplies the effectiveness of each individual layer.
How long could my company survive without access to its systems and files?
This question transforms a technical debate into a business reality. The average cost of downtime caused by ransomware was $1.85 million in 2023, according to the Sophos State of Ransomware 2024, accounting for operational disruption, recovery, and reputational impact. For small and mid-sized businesses, the absolute figures are lower, but the proportional impact is often more severe: without cash flow, without the ability to serve customers, and without access to contractual and financial data, 60% of SMBs that suffer serious cyberattacks shut down within six months, according to the National Cybersecurity Alliance.
Answering this question honestly is the starting point for sizing the right investment in protection. A managed IT strategy with tested isolated backups, 24/7 monitoring, patch management, and an incident response plan is not an operational cost: it is the insurance that keeps your business running when the inevitable happens.
If your company does not yet have an integrated, layered protection strategy, consider scheduling a Strategic IT Assessment, at no commitment, to identify vulnerabilities before they become headlines.