The invisible cost
Reactive IT seems to work, until the day it hands you the bill.
In the break-fix model, failure works in silence: the disk degrades, the update slips, the certificate expires. The company finds out through the worst possible channel, with the customer waiting and the team idle, and pays for the problem at whatever size it chose to reach.
Recovery itself is rarely in the budget: specialist hours to restore systems, rework for the team and deadlines renegotiated with customers. That is why downtime behaves like a pure cost center: it consumes money while producing nothing in return.
Run the numbers for your own operation: in a 25-person services firm where each professional accounts for an average of $100,000 in revenue per year, every working day is worth about $400 per person. Eight hours of downtime cost close to $10,000, before any recovery expense, and payroll keeps running all the same.
The market benchmark
One hour of downtime has been priced across more than a thousand companies.
is the figure the average cost of a single hour of downtime already exceeds for more than 90% of mid-size and large enterprises.
ITIC 2024 Hourly Cost of Downtime Reportof mid-size and large enterprises estimate the cost of one hour of downtime at between $1 million and $5 million.
ITIC 2024 Hourly Cost of Downtime Reportor more per hour of downtime is the reality reported even by small and mid-size businesses.
ITIC and Calyptix survey, 2025This is not a technology bill. It is the entire payroll running without producing, the sale that does not go through and the customer meeting your competitor while they wait.
For decision makers
The same outage, read from four different chairs.
A stopped operation is not a technical incident. It is a financial event, and every role in the company pays a different price for it.
The equity at stake
You spent years building this company. An operation that stops erodes revenue, reputation and, at the moment of a sale or funding round, the valuation itself. Protecting the operation is protecting what you have already built.
A budget without surprises
You prefer a predictable line in the spreadsheet over the risk of an event that costs ten times the budget without warning. Continuous management turns an unpredictable risk into a defined monthly cost.
The backline that multiplies
Your team delivers more when the routine of monitoring, remediation and updates runs on a specialized backline. Zamak works alongside your team, with the best of technology, and the decisions remain with your leadership.
Well-managed silence
Technology stops being a topic in your day. The system opens, the sale goes through, the shipment leaves. A well-managed operation shows itself exactly like that: in silence.
The Zamak Method
The Zamak Method moves through five continuous movements.
↻continuous cycle
The cycle is continuous and has no mandatory order: the entry point is the pain your company feels today. This page covers Managed IT, the foundation the rest of the method builds upon.
Continuous management
What are Managed IT Services?
In the break-fix model
The server disk starts degrading in silence. Nobody is watching.
The system stops in the middle of the workday. The team finds out along with the customer.
A ticket is opened. A technician assesses, from scratch, an environment they do not know.
Hours or days later, the operation returns. The cost came at whatever size chance decided.
Under continuous management
Telemetry flags the disk degradation weeks before the failure.
Prevention schedules the replacement outside operating hours.
The company's team works the whole day without noticing anything.
The monthly report records the failure that never happened.
The difference is not the tool. It is having a team watching every day, with the contracted responsibility to act first.
Managed IT services
Managed IT is contracted service by service.
Eighteen managed services, across four fronts, sustain the operation. Each one is contracted individually, scoped to your environment, and all of them feed the monthly report.
Managed IT Operations (NOC)
NOC, short for Network Operations Center, is the operations center that monitors and administers infrastructure continuously. These services place each layer of your environment under that watch:
Managed Servers
Continuous checks that turn into action, disciplined system patching and routine automation across physical and virtual servers.
View serviceManaged Workstations
The workstation estate corrected at scale, with remote repair, standardization and new-machine provisioning.
View serviceManaged Firewalls
Updated firmware, rules and policies under control, a network segmented by VPN (the encrypted remote connection between sites and users), and monitored availability.
View serviceManaged Network Devices
Switches, routers, Wi-Fi, UPS units and printers with inventory, tracked health and up-to-date firmware.
View serviceExtended Web Protection
DNS-layer filtering that blocks malicious sites and phishing before the page opens, inside and outside the network.
View serviceCo-Managed Platform Access
Your team on the same operations console Zamak uses, with roles, permissions and scope isolated to your environment.
View serviceSecure Remote Access
Professional reach to any computer in seconds, with encrypted connection and two-step authentication.
View serviceCloud
It is where your operation runs, from daily collaboration to the datacenter. Zamak sizes, governs and operates:
Microsoft 365 for Business
The right plan in the Business line for up to 300 users, with Business Premium security switched on and operated.
View serviceMicrosoft 365 for Enterprise
E3 and E5 plans defined by user profile, with the security platform operated under co-management.
View serviceManaged Public Cloud (Azure)
The Azure environment provisioned, governed and operated, with cost control and a monitored security posture.
View serviceManaged Private Cloud (Tier III)
Dedicated compute, memory and storage in a Tier III datacenter (the international standard for redundancy and uptime), operated by Zamak at a fixed cost.
View serviceManaged Service Plans
On top of the managed services, the level of care your structure calls for, on a ladder that grows with the company:
Managed NOC & SOC
The foundation of the plans: the environment operated by a network operations center (NOC) and protected by a security monitoring center (SOC), assembled from the services your company selects.
View serviceCo-Managed Essential Plan
The backline specialist for companies that already have an IT team, with unlimited hours of care and a response start within 8 business hours.
View serviceCo-Managed Advanced Plan
Engineering shoulder to shoulder with your technical team's routine, the backline specialist behind it, and a response start within 5 business hours.
View serviceDedicated IT Care
The most complete level of care, from first response for users to the backline specialist, with on-site presence and a priority start within 2 business hours.
View serviceExtended IT Team
Human capacity alongside your team, at the level and for the time the operation requires, never in its place:
Dedicated IT Professional
A professional dedicated to your operation, from junior to manager level, backed by Zamak's entire structure.
View serviceIT Hour Bank
Seniority on demand, from technician to director, paying only for the level and the hours you use.
View serviceVacation & Absence Cover
When someone on your IT team is away, Zamak covers the post at the right level and hands it back organized.
View serviceDiagnostic, execution and proof
How it works in practice.
Diagnostic
It starts at no cost and with no commitment: the calculator sizes what one hour of downtime costs your operation, and the free self-assessment maps the environment's blind spots.
Execution
The managed services take over the routine: monitoring, remediation, updates and care at the contracted level, with Zamak answering for the whole.
Proof
Every month, a report in business language records what was prevented, what was fixed and where the environment evolved. Evidence that serves the board, the audit and the insurer.
- ✓Failures prevented before stopping the operation
- ✓Updates applied, device by device
- ✓Availability, inventory and open items
Calculate the cost of downtimeTake the free assessment
It is the triad that repeats across the entire Zamak Method: diagnostic, managed service and proof of results.
The outcome
What changes in the business when the operation is managed.
Protected revenue
Prevention acts before the failure and the operation keeps selling, serving and shipping. Downtime stops being an invisible line in the results.
Predictable cost
A defined monthly fee replaces the unpredictable event. The technology budget becomes a stable line in the spreadsheet, without emergency spikes.
Evidence on hand
A monthly report and documented inventory answer customers, audits and insurers the day the question arrives, without a scramble.
Would you rather see this math applied to your operation's own numbers?
Schedule a meetingWhy Zamak
Your business can audit the backline it hires.
Zamak Technologies runs technology for companies that cannot stop, with service in Portuguese, English and Spanish and client relationships that span more than a decade. The operation is conducted under a documented method, with a monthly report in business language.
We operate with tools certified for SOC 2 Type II, ISO 27001, HIPAA and PCI-DSS.
Frequently asked questions
What decision makers ask before contracting.
The next step
Bring predictability to your operation.
One assessment conversation is enough to design the scope, the care model and the entry path through the movement your company needs most today.
Postponing has a price too: every month in the reactive model is a month paying payroll to wait for the next failure, with no prevention, no report and no one answering for the whole.
Schedule a meeting
An assessment conversation with a Zamak specialist, in your language, about the current state of your operation and the entry path.
Schedule a meetingRequest a proposal
An assessment conversation dedicated to shaping your proposal: describe servers, workstations and cloud and receive the scope with the appropriate care model.
Request my proposalCalculate the cost of downtime
Three minutes, right on the page: see what one hour of downtime costs your business and receive the report by email.
Open the calculatorMonitored is not the same as defended.
With the operation under management, the journey advances to Protect: the company under continuous defense, with detection and response. Start by measuring your security posture.
Measure your security posture