Store · Managed Service Plans
The work that keeps your company up and protected happens all the time, silently, before any ticket, and it is exactly what no one sees until it is missing.
Every company that depends on technology needs two things working before any attendance: someone keeping the environment healthy, updated and standing, and someone watching security against threats. It is the base everything else stands on. When it is not there, IT keeps running on luck: until the day a piece of equipment fails with no warning, a known gap is exploited or an attack goes unnoticed. Managed NOC & SOC is that base, assembled service by service, with no attendance plan on top.
NOC is the managed operation: someone keeps your environment healthy, updated and standing, around the clock.
SOC is the managed security: someone watches threats, detects and responds before they become an incident.
You assemble à la carte only the services you need, with no user attendance layer on top.
It is not an attendance plan. It is the base that everything else stands on: your environment operated and protected proactively, assembled service by service. If your company already has someone answering users, this is the engineering that was missing underneath; if it does not yet, this is where you start, with the foundation in place before adding the attendance.
Where the missing base costs dearly
The problem is not a lack of attendance. It is an environment that keeps standing and protected by luck, with no one caring for the base.
See the moments when the lack of a managed base costs the business dearly: not for ill will, but for having no one watching the health of the environment, applying the fixes, automating the routines and hunting the threats before they become an incident.
The failure that came out of nowhere had, in fact, been building for weeks.
A disk that was giving signs, a storage quota bursting, a service restarting on its own. When no one monitors the health of the environment, the warning goes by unnoticed and the problem only shows up when it is already an outage. IT becomes a string of surprises that could have been avoided, and the company pays for the outage no one saw coming. Watching health all the time is what turns the surprise into planned maintenance.
The gap that opened the door had a fix available for months.
Most incidents exploit nothing sophisticated: they get in through a known flaw, with a published fix, that no one applied. Without a managed update routine, machines and systems fall behind, and every month that passes is one more open door. Keeping the environment updated, in a planned way and by policy, is the most basic hygiene and the one that prevents the most real pain.
The attack got in and stayed inside for weeks, because no one was watching.
A leaked credential, a strange access in the middle of the night, a file spreading across the network. Without someone watching security and ready to respond, the intruder has time to move, escalate and prepare the blow, and the damage is only discovered when it is already done. The difference between a scare and a disaster is who notices the signal early and contains it before it becomes a headline. That is what managed security exists for.
Each service with a different supplier, and no one owning the whole.
The server with one, the antivirus with another, the backup with a third, the network with someone else. Each cares for their slice, no one sees the whole, and the problems live in the seams: what falls between one supplier and another ends up with no owner and no solution. When the base is a patchwork, failures hide in the gaps. A managed operation and security under a single owner close those gaps.
The internal team spends the day on operational routine, and there is no breath left for the business.
Apply updates, check backup, look at an alert, clean a machine, repeat. When the IT team carries alone all the routine that keeps the base standing, the day runs out on that, and what actually moves the company, the projects, the improvement, the strategy, is always left for later. Taking managed operation and security off the team's back is what frees the people for the work only they can do.
None of these moments is a lack of attendance. They all come from the same gap: a managed base underneath, watching the health of the environment, applying the fixes, automating the routines and hunting the threats, all the time, for a predictable monthly fee. That is exactly what Managed NOC & SOC places under your technology, and it is on this base that the attendance plans build when you want.
What it is
It is not an attendance plan. It is the foundation: the operation and the security that hold your IT up.
Managed NOC & SOC is the base of the plan catalog. NOC, the network operations center, is the operation that keeps your environment healthy: it watches health, applies the updates, automates the routines and keeps the inventory. SOC, the security operations center, is the security that protects: it watches threats, detects and responds before they become an incident. You assemble à la carte only the managed services your company needs, and the attendance stays restricted to those services, with no user attendance layer on top. It is the starting point and the foundation the attendance plans build on.
NOC: the operation that keeps your IT healthy
The network operations center makes sure your environment stays standing and running well. In practice, it is watching the health of servers, workstations, firewalls and other devices all the time; applying the updates in a planned way, by policy; automating the routines that repeat; keeping the inventory always updated; and bringing reports of what is happening. It is the silent work that prevents most outages, because it treats the cause before it becomes a problem.
SOC: the security that watches and responds
The security operations center makes sure threats do not go unnoticed. It is watching the signs of attack all the time, detecting the suspicious behavior early and responding before the intruder moves, escalates or prepares the blow. Instead of discovering the problem when the damage is already done, someone notices the signal in time and contains it. It is the layer that makes the difference between a scare and a disaster, over the machines, the network, the identity and whatever else your company needs to protect.
Assembled à la carte, no attendance on top
You do not buy a closed package: you assemble the base service by service, choosing only the managed services your company needs, from operation to security. And here there is no user attendance layer: the attendance stays restricted to the contracted managed services themselves, with no extra attendance. It is the base alone. When your company wants to add user attendance, the Essential, Advanced and Dedicated plans build exactly on this base.
This is the base of the attendance plans: the environment operated and protected, without the user attendance layer. It is different from the Essential, Advanced and Dedicated plans, which add growing levels of human attendance to this base, and from co-managed platform access, where your own team operates the console. Here, Zamak operates and protects the base; the user attendance you resolve internally or add later with a plan.
What is included
The base, assembled service by service, and what is left out on purpose
On one side, the base you assemble à la carte: the managed operation (NOC) and the managed security (SOC), service by service, according to what your company needs. On the other, what is NOT included here on purpose, and where to find it: the user attendance layer, which is what the attendance plans add on top of this base. Knowing what is left out is what keeps the offer honest and the cost predictable.
The managed base, à la carte
The operation and the security that hold your IT up, assembled from the managed services your company needs.
- Managed operation (NOC): monitoring the health of the environment around the clock, with alarms and automatic reactions
- Planned, policy-driven update management, and automation of the routines that repeat, with the inventory always updated
- Managed security (SOC): watching threats, detecting suspicious behavior and responding before it becomes an incident
- The managed services from the catalog, chosen à la carte: servers, workstations, firewalls and other devices, endpoint defense, email security, continuity and more
- A single point of contact at Zamak for the base, with managerial reports of what was operated and protected
What is NOT included here, and where it is
The user attendance layer is not part of this base, on purpose. It is what the attendance plans add on top.
- There is no user attendance plan: the attendance here is restricted to the contracted managed services, with no extra attendance
- To add user attendance, the Essential, Advanced and Dedicated plans build on this base and grow in depth and speed
- If your company already has someone answering users, the base is exactly the managed engineering that was missing underneath
- Deep projects and continuous strategic consulting are separate services, with their own scope, and do not enter diluted into the base
- Monitoring, automation and watching run all the time; human attendance, when you want it, comes through an attendance plan
Inside the base
How Managed NOC & SOC works, on the inside
For those who want the detail: this is how the base is operated, protected and measured.
Watching the health of the environment
The monitoring follows the health of servers, workstations, firewalls and other devices with customizable alarms, and triggers automatic reactions for what can be solved without intervention. It is what lets the operation see the problem while it is still a signal, not an outage. It runs all the time, every day.
Policy-driven update management
Operating system and market application updates are applied in a planned and regular way, with granular control by policy from a single console. It is the hygiene that closes the known doors before anyone uses them, without depending on each user remembering to update their own machine.
Automation of routines and inventory
The tasks that repeat become automation: scheduled routines, scripts for the specific processes of your environment, and a hardware and software inventory always updated for every device. It is what takes the repetitive work off people's hands and keeps the base standardized, instead of each machine being a case of its own.
Security watching and response
The managed security watches the signs of threat, detects suspicious behavior and acts to contain it before the damage spreads. It covers what your company chooses to protect, from machines to network and identity, with dedicated tools and people who know what to look for. It is the layer that notices the attack early, when the worst can still be avoided.
À la carte composition
The base is not a closed package: each managed service in the catalog is a piece you choose according to your environment, from operation to security. You start with what is most critical and grow at the company's pace. Each service has its own page, with the detail of what it does, so the base reflects exactly the size and the need of your operation, without paying for what you do not use.
The honest boundary with attendance
It is important to be clear about what this base is and is not. It operates and protects your environment; it is not a user attendance plan. The attendance here is limited to the contracted managed services, with no extra attendance. When your company wants a user attendance layer, with a guaranteed start time and growing depth, it is the Essential, Advanced and Dedicated plans that build on this base. The promise is honest: here is the foundation; the attendance is the floor built on top.
The operation and the security are conducted on infrastructure certified to SOC 2 and ISO 27001, compliant with HIPAA and PCI-DSS, and every action stays recorded, with a trail and a managerial report.
The monitoring, the automation and the security watching run all the time, every day; human user attendance is not part of this base and comes, when your company wants it, through an attendance plan.
Take this documentation to present to decision-makers.
What builds on this base
This base, and the three attendance plans that build on it
Managed NOC & SOC is the base step: the environment operated and protected, with no user attendance. On top of it, there are three attendance plans, in a cumulative ladder, each adding more depth of attendance and a faster guaranteed start. This page is the base, not one of the three columns; it is the foundation the three require. The choice of plan comes later, when your company wants the attendance layer.
Who attends behind your team
Co-Managed Essential
The deep specialist, the most advanced engineering, for what your team escalates
Co-Managed Advanced
Adds the day-to-day engineering, which steps in before escalating to the deep specialist
Dedicated IT Care
Adds first-line user support and on-site attendance
Guaranteed start of attendance (SLA)
Co-Managed Essential
Within 8 business hours
Co-Managed Advanced
Within 5 business hours
Dedicated IT Care
Within 2 business hours, with priority
User attendance in hours
Co-Managed Essential
Unlimited, without counting minutes
Co-Managed Advanced
Unlimited, without counting minutes
Dedicated IT Care
Unlimited, without counting minutes
Managed base underneath (this page)
Co-Managed Essential
Required and included: the operation and security that sustain the attendance
Co-Managed Advanced
Required and included
Dedicated IT Care
Required and included
Strategic consulting, on-site and projects
Co-Managed Essential
Backline and guidance to your team
Co-Managed Advanced
Backline and guidance to your team
Dedicated IT Care
Included: strategic consulting, on-site attendance and projects
Who it is for
Co-Managed Essential
You already have an IT team, with first-line and engineering
Co-Managed Advanced
You have a technician organizing IT and need more day-to-day support
Dedicated IT Care
You want priority and consulting, even already having a team
This base is the baseline: the environment operated and protected, with no user attendance. The three plans add to it an ever deeper attendance layer and an ever faster guaranteed start, and all require it underneath. Start with the base and add the plan when your company wants; all are Zamak's.
Risk, impact and response
For every cost of not having a managed base, the response of NOC and SOC
A piece of equipment or service fails with no warning, in the middle of the operation
The health signal went unnoticed and the company pays for the outage no one saw coming
How the base responds
Managed operation (NOC) watches health all the time and treats the signal before it becomes an outage
A known flaw, with a fix available, stays for months without being applied
Every month that passes is one more open door for an incident that was preventable
How the base responds
Policy-driven update management closes the known doors in a planned and regular way
A threat gets in and moves across the network with no one watching
The damage is only discovered when it is already done, and the scare becomes a disaster
How the base responds
Managed security (SOC) notices the signal early, detects the suspicious behavior and contains it
Each service with a different supplier, and the problems live in the seams
What falls between one supplier and another ends up with no owner and no solution
How the base responds
A managed operation and security under a single owner close the gaps between the services
The base is operated and protected by Zamak; the user attendance you resolve internally or add later with a plan.
For every decision maker
What this base means for whoever decides
Having the environment operated and protected underneath, without the attendance layer, solves a different need for each role.
Owner and founder
Business continuity and reputation protected, without you needing to understand technology
Your company depends on technology to sell and operate, and an outage or an attack cost dearly in money and reputation. This base puts someone watching the health of the environment and the security all the time, treating the cause before it becomes a loss. You do not need to understand the technical detail: you need to know the foundation is in place, for a predictable monthly fee, and that you can grow by adding attendance when it makes sense. It is the calm of an IT that does not depend on luck.
Executives and management
A single managed engine instead of loose suppliers, with predictable cost and reports
Instead of a supplier for each service and no one owning the whole, you have the operation and the security managed by a single owner, with reports of what was operated and protected. The gaps between the services close, the cost becomes a predictable line, and the base grows à la carte at the company's pace. It is the foundation on which you decide, with clarity, when and how much attendance to add.
Internal IT technician and leader
You keep the attendance to users; Zamak takes the operation and security off your back
If your company already has you or a team answering users, this base is exactly the engineering that was missing underneath. Zamak takes on the routine that consumes your day, monitoring health, applying updates, automating and hunting threats, and you keep the relationship with users and with what moves the business. It is real co-management: your team is not replaced, it is freed from the repetitive work to focus on what only it can do, with an operation and security backline that does not sleep.
IT partner
Offer a managed NOC and SOC base without building your own operation
Offer your clients a managed operation and security, assembled à la carte, without building and maintaining your own network and security operations center. Zamak stays behind the scenes as the engineering that watches, updates, automates and protects; you keep the relationship with the client and, if you want, add the attendance layer on top. The base is the heaviest part to build, and it is exactly the one you outsource here.
Why Zamak
The operation and security of people who care for the base of many companies every day
Zamak Technologies operates and protects the IT environment of many companies: it is the same operations center and the same security watch that stand behind the catalog's managed services, now assembled into the base your company needs. Instead of a patchwork of suppliers, you have a single owner for the operation and the security, for a predictable monthly fee, with the option to add attendance when you want. It is the foundation in place, with people who do this every day.
It is years of experience operating and protecting companies' IT, with specialists who serve in Portuguese, English and Spanish. It is the base in place and your single point of contact, with the company in command of the business.
Microsoft Solutions Partner · Addee (N-able) Elite Group · Great Place to Work
Operation and security conducted on infrastructure certified to SOC 2 and ISO 27001, compliant with HIPAA and PCI-DSS.
Frequently asked questions
What companies ask before signing up
See also Co-Managed Essential Plan · Dedicated IT Care · Managed operation (NOC) · Managed security (SOC)
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Put the foundation of your IT in place: operated and protected around the clock
Your company cannot keep standing and protected by luck. Put the managed base underneath, the operation that keeps the environment healthy and the security that watches over it, assembled service by service by what your company needs. Talk to Zamak for a predictable monthly fee, and add an attendance plan when you want.
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