Store · Managed Cybersecurity
Your endpoint defense never sleeps. But who decides what to do with the 3 a.m. alert?
The platform detects and contains on its own, and that is a lot. But every serious environment still produces signals that need a human: telling the real attack from the noise, investigating in depth, hunting the intruder that hides and deciding the next step. The question is no longer whether your defense acts. It is who is awake to lead the response when it does.
Companies mitigate an average of 29.3 attacks per day, according to Security Magazine: that volume does not fit into business hours.
24 hours a day, 7 days a week, 365 days a year: the security operations center never closes, because the attack does not keep office hours either.
The operations center that runs this defense was named a 2024 Gartner Peer Insights Customers' Choice for Managed Detection and Response (MDR).
A security operations center on duty, with analysts who triage, investigate, hunt threats and respond for your endpoints around the clock. Zamak Technologies places that center alongside your company, follows up and is your point of contact.
Why the tool alone is not enough
The technology detects the attack. What is missing is someone to see it through.
See where even the best endpoint defense still leaves a gap, every day, in companies that thought they were covered.
The right alert came in. It was buried among a thousand others.
A team with no backup drowns in notifications. The alarm that truly mattered sat in the queue, and by the time someone got to it, it was too late. Telling the real signal from the noise, right away, is people's work, not a dashboard's.
Friday, 11 p.m. The alarm went off. The team had already gone home.
The platform contained what it could, on its own. But investigating, deciding the escalation and warning the company waited until Monday. The attacker had the whole weekend, and the only person on duty was the owner, on the phone.
The intruder got in and did nothing. For weeks.
Not every attack fires an alert in the first minute. Many intruders get in quietly and wait, studying the environment before acting. Without someone actively looking for those traces, they only surface once it is already an incident. Hunting the hidden threat is what no automatic alert does for you.
The attack was contained. And now, what did it mean?
Containing is not the end. Someone has to investigate how it got in, document what happened, close the gap and explain it all in business language, with the proof that audit and insurance will ask for. That closure is the analyst's work, not the agent installed on the machine.
The platform stops the attack in seconds, and that still holds. But stopping is not the same as having someone investigating, hunting and deciding at any hour. That human layer, around the clock, is what the 24/7 SOC adds.
What the 24/7 SOC (Managed EDR) is
It is not one more piece of software. It is a team on duty for your company.
A security operations center, known by the acronym SOC, is a team of cybersecurity specialists that monitors, investigates and responds to threats 24 hours a day, every day of the year. Managed EDR, or managed endpoint detection and response, connects your computers' defense to that center: the analysts run the platform for you, around the clock, and Zamak takes care of management and the relationship.
Watches and triages, 24 hours a day
Security analysts follow your endpoints' alerts around the clock and separate the real attack from the noise. Nothing waits until Monday, because there is always someone on duty to look and act.
Hunts the threat that hides
Beyond waiting for the alarm, the analysts actively look for traces of intruders and attack campaigns that have not triggered anything yet, on the advanced plan. It is like finding the intruder before they act.
Investigates, responds and reports
Every real incident is investigated in depth, classified and contained, and documented with the trail that audit and insurance ask for. You get a clear report, in business language, of what happened and what was done.
The operations center detects, investigates, contains and neutralizes the threat on the endpoint. The broad recovery of an already compromised environment (extensive cleanup, rebuild) is a separate engagement that Zamak handles with you. The goal is to stop the attack early and shorten recovery.
What is included
The operations center and the management, together
You get the specialists on duty and Zamak taking care of everything around it: the tuning, the follow-up and the contact. You focus on your business.
The security operations center (24/7)
The analysts who run your endpoint defense without stopping.
- Monitoring, triage and prioritization of alerts 24 hours a day, every day
- Investigation of every real incident, with classification and authorized response
- Proactive hunting for threats and attack campaigns, on the advanced plan
- Containment of the threat on the endpoint, without waiting for business hours
- A report of what was detected and contained, with a trail for audit and insurance
Management by Zamak
The layer that places the operations center alongside your company.
- Deployment and tuning of the endpoint defense and policies to your environment
- Zamak receives what the operations center finds and translates it into business language
- A single point of contact to escalate and decide together with you
- Continuous follow-up and tuning to reduce false alarms over time
- Support in recovering from a real incident, scoped with you when needed
Inside the service
How the security operations center works
For those who want the detail: this is how an alert becomes an investigated, contained and reported incident.
A four-step flow
Every event runs through four steps: detection (automated engine plus analyst), investigation (classification with artificial intelligence, threat intelligence and human analysis), analysis (documentation and interpretation) and resolution. Nothing just sits in a dashboard's queue.
Every alert reviewed by a human
The analysts review every alert, classify it as a real threat or a false alarm and carry out the authorized response, such as isolating the machine and neutralizing the process. The decision does not rest with automation alone.
Threat hunting (advanced plan)
On the advanced plan, the analysts actively look for attacker techniques and global targeted attack campaigns, instead of only reacting to the alarm. It is the search for the intruder that has not triggered anything yet.
Response time among the fastest in the industry
Because someone is always on duty, the average response time is among the fastest in the industry. The attacker loses the advantage of the small hours and the weekend, when before no one would respond.
Audit trail and reporting
Every threat is documented and annotated with the analyst's findings, forming an audit trail that meets compliance requirements, with reports on a regular cadence for your security review.
What is, and what is not, in scope
In scope are monitoring, triage, investigation, threat hunting and containment on the endpoint. The broad recovery of an already compromised environment is handled separately, scoped with you. That keeps the promise honest: stop it early, not pretend every incident disappears with no effort.
The platform runs on infrastructure certified to SOC 2 and ISO 27001, compliant with HIPAA and PCI-DSS, and endpoint telemetry travels encrypted in transit and at rest.
The security operations center operates 24 hours a day, every day of the year; Zamak deploys, follows up and is your point of contact.
Take this documentation to present to decision-makers.
The comparison
Defense on its own, building your own SOC, or a managed 24/7 SOC
There are three ways to run your endpoints' security: let the defense act on its own with no human coverage off-hours, build your own operations center, or hire a ready 24/7 operations center. The framing of diverting the cost of building a SOC is published by N-able, maker of the platform. The Zamak column lists only what Zamak delivers.
Who watches outside business hours
The Zamak choice
Managed 24/7 SOC (Managed EDR)
Analysts on duty 24 hours a day, every day
Endpoint defense on its own
The platform acts alone, but no one investigates or communicates
Building your own SOC
Your team, only if you set up duty shifts
Real attack or false alarm
The Zamak choice
Managed 24/7 SOC (Managed EDR)
The operations center triages every alert and acts only on what matters
Endpoint defense on its own
Your team triages, in whatever time it has
Building your own SOC
Depends on hiring and training analysts
Hunting the hidden threat
The Zamak choice
Managed 24/7 SOC (Managed EDR)
Proactive hunting of intruders and campaigns, on the advanced plan
Endpoint defense on its own
No proactive hunting: only reacts to the alarm
Building your own SOC
Requires dedicated senior analysts
Forensic investigation of each incident
The Zamak choice
Managed 24/7 SOC (Managed EDR)
Analysts investigate, classify and document
Endpoint defense on its own
On your own, with whatever team you have
Building your own SOC
On your own, with the team you build
Cost of having 24/7 coverage
The Zamak choice
Managed 24/7 SOC (Managed EDR)
A predictable monthly cost, with no team to build
Endpoint defense on its own
No operations center cost, and no 24/7 human coverage
Building your own SOC
High: headcount, technology and ongoing training
Ready for insurance and audit
The Zamak choice
Managed 24/7 SOC (Managed EDR)
Audit trail and reporting from the operations center
Endpoint defense on its own
Reporting limited to what your team produces
Building your own SOC
Depends on what your operations center delivers
The security operation models (self-managed defense, own operations center and managed operations center) follow the framing published by N-able, maker of the platform, about diverting the cost of building your own SOC. The Zamak column lists only what Zamak delivers to the client.
Risk, impact and response
For every critical hour, someone on duty
Critical alert at 3 a.m. on a Sunday
The threat advances while everyone sleeps
How the 24/7 SOC responds
An on-duty analyst triages and leads the response at that same moment, without waiting for Monday
An intruder got in and has been silent for weeks
It will act when you least expect it
How the 24/7 SOC responds
Threat hunting looks for the hidden intruder before it strikes, on the advanced plan
The team drowning in alerts
The alert that matters slips by
How the 24/7 SOC responds
The operations center filters the noise and escalates only the real, already investigated incident
Insurer or audit asks for proof of 24/7 monitoring
Denied policy or audit finding
How the 24/7 SOC responds
The audit trail and the operations center report serve as evidence
Management, relationship and point of contact are Zamak's.
For every decision maker
What this means for whoever decides
An on-duty operations center solves a different pain for each role in the company.
Owner and founder
The peace of no longer being the person on duty
The phone that rang at 3 a.m. with a panicked technician gives way to a specialist who acts on the spot and briefs you in the morning. What you built stays protected by someone awake, always.
Executives and management
24/7 coverage without building (and paying) a security team
Many cyber insurers now ask for managed detection and response or a 24/7 operations center in the policy. Here you get that as a predictable monthly cost, with a report for audit and insurance, without an internal team's payroll.
Internal IT leader
Around-the-clock cover and threat hunting alongside your team, never in its place
You gain nights, weekends and holidays covered, plus the threat hunting few internal teams have time to do. Zamak's backup adds to your work; you decide how much to delegate.
IT partner
An enterprise operations center to offer, without building your own
Offer a 24/7 operations center to your clients without the cost of building one. Zamak operates behind the scenes and handles management; the relationship with the client stays yours.
Why Zamak
An enterprise grade operations center, with people who understand your business at your side
Zamak Technologies does not just hand over a license. It places a dedicated security operations center to run your endpoints' defense, deploys it in your environment, receives what the center finds and translates it into your business language.
It is years of experience caring for the IT of companies, with specialists who serve in Portuguese, English and Spanish. Zamak is your security backup and your point of contact, alongside your team, never in its place.
Microsoft Solutions Partner · Addee (N-able) Elite Group · Great Place to Work
Operations center run on infrastructure certified to SOC 2 and ISO 27001, compliant with HIPAA and PCI-DSS.
Frequently asked questions
What companies ask before signing up
See also Managed advanced endpoint defense (EDR) · Zamak managed cybersecurity
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